Importance of Communication Skills in the Workplace

Importance of Communication Skills in the Workplace

There has been a massive online reaction to recent claims made by Jack Ma, the Chinese billionaire and co-founder of the online shopping giant Alibaba, that a 996 working week was the best way to deal with the productivity crisis. The 996 system promotes a 9am to 9pm working day, 6 days a week, and is already used extensively in many companies in China and Japan.Jack Ma argues that working longer hours not only improves productivity, but also can provide personal benefits and improve career progression. But is working for longer and working harder really the answer to the productivity puzzle in the UK? Research from the Mental Health Foundation shows that 1 in 7 people in the UK experience mental health problems in the workplace, and that approximately 13% of all sickness absence days can be attributed to mental health conditions.The reality is that working longer hours does the opposite to promoting productivity in the workplace, it stifles it and can have a real negative effect on an employees mental and physical wellbeing. Employees working longer hours are not only more likely to suffer from exhaustion, poor sleep quality and increased stress, but they are also more likely to suffer from long term health problems like depression and heart disease.So, if working longer hours is not the answer to increasing productivity, what is?We believe the quickest way to improve your team’s productivity, is to first improve their capabilities. Sounds simple doesn’t it? But its obvious! A more engaged, more capable team will undoubtedly be more productive. If you want to lead your team on a journey to better...
Leadership Training – Inspire Greatness in Your Team

Leadership Training – Inspire Greatness in Your Team

More and more employers are starting to realize the painful truth – the productivity crisis that has swept the country is here to stay, unless they rip up the old Leadership Training rule book and start fresh.The Office for National Statistics (ONS) recently published more findings on the “productivity puzzle” which has been a problem for so many years. It said labour productivity was lower over the past decade than at any time in the 20th century. Although the causes are not clear, there is an undeniable link to the credit crunch of 2009. That huge economic shock has created a permanent, long-term change to how our economy develops. Despite more and more people being employed, many of them are going into more and more unproductive jobs. This is called the car wash problem. 20 years ago, car washes were already fully automated, but now they consist of 5 men and a bucket – less productive, not more.But one thing’s for sure – this productivity crisis cannot be solved without some serious investment. And I’m not just talking about new technologies and digital advances.I’m talking about investment in people. Training them to deal with the complexities of doing business in the 21st century. To get people to perform well you need to know how to communicate correctly and you can’t do this without specialist training. Leadership DevelopmentA recognized process for teaching managers how to coach their teams needs to be at the heart of this investment. Unless your managers can change the behaviours of the most unproductive people in their teams, then businesses will continue to sleepwalk towards further...