
⇒ Understand the most common mistakes people make when confronted with an excuse
⇒ Discover how you can use the good performance of others to motivate improvement
⇒ What to do when someone cannot see they are doing something wrong.
⇒ What you should do when you need to give someone negative feedback and how to do it without it being awkward
⇒ The 3 step feedback checklist. What every communicator should know before deciding to give any feedback
⇒ Find out how to use our powerful phrases that will squash any excuses
⇒ What you need to know before attempting to get new people to perform as well as experienced employees
⇒ Discover how to get stubborn people to change what they are doing, without any confrontation or awkwardness – even when they have been doing the same thing for years